Return and Refund Policy

Thank you for shopping at GunnerKids.com! We want you to be completely satisfied with your purchase. If you are not satisfied, please review our return and refund policy below.

1. Eligibility for Returns

  • You may return items within 30 days of delivery.

  • Items must be unused, in their original packaging, and in the same condition as received.

  • Proof of purchase is required for all returns.

  • Certain items such as personalized or clearance items may not be eligible for return.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact us at support@gunnerkids.com with your order details and reason for return.

  2. We will provide return instructions and a return shipping address.

  3. Pack the item securely and send it back using a trackable shipping method.

  4. Once received and inspected, we will notify you of the approval or rejection of your return.

3. Refund Policy

  • Approved returns will be refunded to the original payment method within 5-10 business days after receiving the returned item.

  • Shipping costs are non-refundable, except in cases where the return is due to our error.

  • If the return is approved but the item is not in its original condition, a partial refund may be issued.

4. Exchanges

  • If you wish to exchange an item, please contact us at support@gunnerkids.com.

  • Exchanges are subject to item availability.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage.

  • We will provide a replacement or issue a full refund, including shipping costs.

6. Non-Returnable Items

  • Personalized or custom-made items

  • Clearance or final sale items

  • Gift cards

7. Late or Missing Refunds

  • If you haven’t received your refund after 10 business days, check with your bank or payment provider.

  • If the issue persists, contact us at support@gunnerkids.com.

8. Contact Us

For any questions or assistance regarding returns and refunds, please reach out to us: Email: support@gunnerkids.com
Website: www.gunnerkids.com